Automated, personalized and measurable surveys
With Guesthub's survey module, your property can anticipate potential negative feedback, improve the guest experience, and increase positive reviews.
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Detect new opportunities for customer loyalty
With automated satisfaction surveys, your hotel can receive feedback as soon as guests check out. This gives you the opportunity to respond, resolve issues, and turn an experience into an opportunity for customer loyalty.
AI analysis
Each response is processed by AI, which automatically categorizes feedback into improvement areas and positive highlights. This turns data into decisions, helping you prioritize improvements based on real guest perception — without having to read every response manually.
Personalization and segmentation
You can create different survey versions for different guest segments, with personalized sends by group, type of stay or dates. You can even use Google Forms surveys with your GuestApp aesthetics for specific campaigns. Centralizing all results and indicators in a single system.
Learn about a survey's process
Customize the survey invitation you want to send to your guests
Select the criteria to automate sending
Analyze your guests' responses
Products
An intelligent suite with everything your property needs
Centralize communication, automate processes and improve coordination between teams to reduce costs, increase productivity and deliver an exceptional experience.
Check in
Streamline your check-in operation by receiving all your guests' information before they arrive at the hotel.
Operational efficiency 
Digitized information 
Time savings 
Remote process
GuestApp
Web application for guests with all the features they need.
No download required 
Customizable 
Easy to configure 
Easy integration
Requests
Guest request management system.
Team management 
Notifications 
Room service 
Metrics and reports
Tasks
Task management system for staff.
Effective communication 
Maintenance 
Recurring tasks 
Automated routines
Commercial services
Manage and enhance all your property services directly within reach of your guests through their devices.
Frictionless revenue increase 
Digital and traceable requests in real time 
Unified management by the responsible department 
Easy configuration and updating of services
Food and beverages
Food and beverage management system for staff.
Notifications 
QR codes 
Restaurant management 
Shopping cart
Surveys
Ensure the best review on OTAs by sending the satisfaction survey at check out or creating a fully customized survey.
Receive immediate feedback on the guest's stay. 
Analyze reviews individually and collectively with AI. 
Improve your strategy based on the results of our indicators. 
Personalized and segmentable surveys.
Communications
Create targeted, measurable broadcast campaigns.
Use the best communication channel — SMS or email — based on your target audience. 
Keep guests informed about property announcements. 
Improve your strategy based on the results of our indicators.
Promotions
Promotions management system for staff.
Detailed descriptions 
QR codes 
Restaurant management 
Shopping cart
Packages
Maintain complete control over package reception and delivery, ensuring each shipment reaches the right hands with zero margin for error.
Keep package information in one place 
Complete package traceability, from entry to delivery 
Grant monitoring permissions to specific users for greater security and control
Lost and found
Centralize the registration of lost and/or found objects from your property in an organized and effective way.
Detailed record of each object from any device 
Complete object history, from registration to delivery 
Delegate responsibility to the appropriate users for greater security and control.
Pick up
Pick up management system for staff.
Estimated time of arrival 
Precise location 
Schedule programming
Optimize your operations and improve your guests' experience
Be part of the system that centralizes all operations in a single space.
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