Surveys

Automated, personalized and measurable surveys

With Guesthub's survey module, your property can anticipate potential negative feedback to improve your experience and increase positive reviews.

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Detect new opportunities for customer loyalty

With automated satisfaction surveys, your hotel can receive feedback as soon as guests check out. This gives you the opportunity to respond, resolve issues, and turn an experience into an opportunity for customer loyalty.

AI analysis

Each response is processed using artificial intelligence, which automatically categorizes comments into areas for improvement and positive aspects. This transforms data into decisions, allowing you to prioritize improvements based on the guest's actual perception, without having to manually read each response.

Personalization and segmentation

You can create different survey versions for different guest segments, with personalized sends by group, type of stay or dates. You can even use Google Forms surveys with your GuestApp aesthetics for specific campaigns. Centralizing all results and indicators in a single system.