Manage requests intelligently
Guests can create their own requests naturally, while they are automatically categorized, prioritized, and delegated thanks to the new AI-powered assistant.
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Faster and more organized service
Each request arrives directly to the indicated team with the necessary information for its resolution. The system classifies, assigns and notifies without intermediate steps, avoiding human errors, delays or confusion. Everything is centralized in the platform.
Information and requests with AI
The guest can converse with a virtual assistant to ask questions about the hotel and its services, also allowing the customer to create their order in a natural and friendly way. The AI interprets, categorizes and converts the message into a structured request, facilitating management for the staff and reducing friction in the experience.
Smooth communication and immediate feedback
The system allows you to communicate with the guest and the team within the same request. Once the request is resolved, the guest automatically receives a mini-survey to evaluate the service. Keeping all related comments unified, allowing to measure service times, detect areas for improvement and ensure a consistent and quality service.
Learn about a request's process
Create or receive the request created by the guest
The system is responsible for notifying the responsible parties
Manage the request status until completion
Optimize your operations and improve your guests' experience
Be part of the system that centralizes all operations in one place.
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