Manage requests intelligently
Guests can create their own requests naturally, while they are automatically categorized, prioritized, and delegated thanks to the new AI-powered assistant.
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Faster and more organized service
Each request arrives directly to the indicated team with the necessary information for its resolution. The system classifies, assigns and notifies without intermediate steps, avoiding human errors, delays or confusion. Everything is centralized in the platform.
Information and requests with AI
Guests can chat with an AI assistant to ask questions about the hotel and its services, or place orders in a natural, conversational way. The AI interprets, categorizes, and converts the message into a structured request — simplifying management for the team and reducing friction in the guest experience.
Smooth communication and immediate feedback
The system allows you to communicate with the guest and the team within the same request. Once the request is resolved, the guest automatically receives a mini-survey to evaluate the service. Keeping all related comments unified, allowing to measure service times, detect areas for improvement and ensure a consistent and quality service.
Learn the request process
Create or receive the request created by the guest
The system is responsible for notifying the responsible parties
Track and manage the request status through completion
Products
An intelligent suite with everything your property needs
Centralize communication, automate processes and improve coordination between teams to reduce costs, increase productivity and deliver an exceptional experience.
Check in
Streamline your check-in operation by receiving all your guests' information before they arrive at the hotel.
- Operational efficiency
- Digitized information
- Time savings
- Remote process
GuestApp
Web application for guests with all the features they need.
- No download required
- Customizable
- Easy to configure
- Easy integration
Requests
Guest request management system.
- Team management
- Notifications
- Room service
- Metrics and reports
Tasks
Task management system for staff.
- Effective communication
- Maintenance
- Recurring tasks
- Automated routines
Commercial services
Manage and enhance all your property services directly within reach of your guests through their devices.
- Frictionless revenue increase
- Digital and traceable requests in real time
- Unified management by the responsible department
- Easy configuration and updating of services
Food and beverages
Food and beverage management system for staff.
- Notifications
- QR codes
- Restaurant management
- Shopping cart
Surveys
Ensure the best review on OTAs by sending the satisfaction survey at check out or creating a fully customized survey.
- Receive immediate feedback on the guest's stay.
- Analyze reviews individually and collectively with AI.
- Improve your strategy based on the results of our indicators.
- Personalized and segmentable surveys.
Communications
Create targeted, measurable broadcast campaigns.
- Use the best communication channel — SMS or email — based on your target audience.
- Keep guests informed about property announcements.
- Improve your strategy based on the results of our indicators.
Promotions
Promotions management system for staff.
- Detailed descriptions
- QR codes
- Restaurant management
- Shopping cart
Packages
Maintain complete control over package reception and delivery, ensuring each shipment reaches the right hands with zero margin for error.
- Keep package information in one place
- Complete package traceability, from entry to delivery
- Grant monitoring permissions to specific users for greater security and control
Lost and found
Centralize the registration of lost and/or found objects from your property in an organized and effective way.
- Detailed record of each object from any device
- Complete object history, from registration to delivery
- Delegate responsibility to the appropriate users for greater security and control.
Pick up
Pick up management system for staff.
- Estimated time of arrival
- Precise location
- Schedule programming
Optimize your operations and improve your guests' experience
Be part of the system that centralizes all operations in a single space.
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