Manage requests intelligently
Guests can create their own requests naturally, while they are automatically categorized, prioritized, and delegated thanks to the new AI-powered assistant.
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Faster and more organized service
Each request arrives directly to the indicated team with the necessary information for its resolution. The system classifies, assigns and notifies without intermediate steps, avoiding human errors, delays or confusion. Everything is centralized in the platform.
Information and requests with AI
The guest can converse with a virtual assistant to ask questions about the hotel and its services, also allowing the customer to create their order in a natural and friendly way. The AI interprets, categorizes and converts the message into a structured request, facilitating management for the staff and reducing friction in the experience.
Smooth communication and immediate feedback
The system allows you to communicate with the guest and the team within the same request. Once the request is resolved, the guest automatically receives a mini-survey to evaluate the service. Keeping all related comments unified, allowing to measure service times, detect areas for improvement and ensure a consistent and quality service.
Learn about a request's process
Create or receive the request created by the guest
The system is responsible for notifying the responsible parties
Manage the request status until completion
Products
An intelligent suite with everything your property needs
Centralize communication, automate processes and improve coordination between teams to reduce costs, increase productivity and deliver an exceptional experience.
Check in
Streamline your check-in operation by receiving all your guests' information before they arrive at the hotel.
Operational efficiency 
Digitized information 
Time savings 
Remote process
GuestApp
Mobile application for guests with all necessary functionalities.
No download required 
Customizable 
Easy to configure 
Easy integration
Requests
Guest request management system.
Team management 
Notifications 
Room service 
Metrics and reports
Tasks
Task management system for staff.
Effective communication 
Maintenance 
Recurring tasks 
Automated routines
Commercial services
Manage and enhance all your property services directly within reach of your guests through their devices.
Frictionless revenue increase 
Digital and traceable requests in real time 
Unified management by the responsible department 
Easy configuration and updating of services
Food and beverages
Food and beverage management system for staff.
Notifications 
QR codes 
Restaurant management 
Shopping cart
Surveys
Ensure the best review on OTAs by sending the satisfaction survey at check out or creating a fully customized survey.
Receive immediate feedback from the guest's stay. 
Analyze reviews individually and collectively with AI. 
Improve your strategy based on the results of our indicators. 
Personalized and segmentable surveys.
Communications
Create segmentable and measurable mass broadcast ads.
Use the best communication channel between SMS and emails according to your target. 
Keep guests informed about property announcements. 
Improve your strategy based on the results of our indicators.
Promotions
Promotions management system for staff.
Detailed descriptions 
QR codes 
Restaurant management 
Shopping cart
Packages
Maintain complete control over package reception and delivery, ensuring each shipment reaches the right hands with zero margin for error.
Keep package information in one place 
Complete package traceability, from entry to delivery 
Grant monitoring permissions to specific users for greater security and control
Lost and found
Centralize the registration of lost and/or found objects from your property in an organized and effective way.
Detailed record of each object from any device 
Complete object history, from registration to delivery 
Delegue la responsabilidad a los usuarios correspondientes para mayor seguridad y control.
Pick up
Pick up management system for staff.
Estimated time of arrival 
Precise location 
Schedule programming
Optimize your operations and improve your guests' experience
Be part of the system that centralizes all operations in one place.
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