Improve your guests' experience with a single system
From booking to review™ . Manage, streamline, and personalize every stage of your guests' experience with a single AI-powered platform.
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Cloudbeds is the world's fastest-growing hotel management software suite, trusted by more than 20,000 hotels, hostels, inns and alternative accommodations in more than 155 countries. The Cloudbeds suite includes a powerful, easy-to-use and fully integrated PMS.
To see how to integrate Guesthub with Cloudbeds click here
Personalize each stay and exceed expectations
Give your guests a personalized experience from the first interaction. Offer them tools to manage every hotel service from their own device — no app download required. With integrated AI, the system handles guest requests automatically.
Increase your income
Connect with your guests before arrival and during their stay to strategically generate additional sales. Send personalized promotions at the exact right moment and boost the consumption of your services automatically and effortlessly, with a seamless experience that improves satisfaction.
Reduce your operating expenses
Equip your team with a smart management dashboard based on total quality control concepts to identify priorities, take preventive action, and make data-driven decisions.
Minimize unnecessary calls by allowing guests to create and track their requests autonomously. The result: less expenses, more productive time and a better online reputation.
Products
An intelligent suite with everything your property needs
Centralize communication, automate processes and improve coordination between teams to reduce costs, increase productivity and deliver an exceptional experience.
Check in
Streamline your check-in operation by receiving all your guests' information before they arrive at the hotel.
- Operational efficiency
- Digitized information
- Time savings
- Remote process
GuestApp
Web application for guests with all the features they need.
- No download required
- Customizable
- Easy to configure
- Easy integration
Requests
Guest request management system.
- Team management
- Notifications
- Room service
- Metrics and reports
Tasks
Task management system for staff.
- Effective communication
- Maintenance
- Recurring tasks
- Automated routines
Commercial services
Manage and enhance all your property services directly within reach of your guests through their devices.
- Frictionless revenue increase
- Digital and traceable requests in real time
- Unified management by the responsible department
- Easy configuration and updating of services
Food and beverages
Food and beverage management system for staff.
- Notifications
- QR codes
- Restaurant management
- Shopping cart
Surveys
Ensure the best review on OTAs by sending the satisfaction survey at check out or creating a fully customized survey.
- Receive immediate feedback on the guest's stay.
- Analyze reviews individually and collectively with AI.
- Improve your strategy based on the results of our indicators.
- Personalized and segmentable surveys.
Communications
Create targeted, measurable broadcast campaigns.
- Use the best communication channel — SMS or email — based on your target audience.
- Keep guests informed about property announcements.
- Improve your strategy based on the results of our indicators.
Promotions
Promotions management system for staff.
- Detailed descriptions
- QR codes
- Restaurant management
- Shopping cart
Packages
Maintain complete control over package reception and delivery, ensuring each shipment reaches the right hands with zero margin for error.
- Keep package information in one place
- Complete package traceability, from entry to delivery
- Grant monitoring permissions to specific users for greater security and control
Lost and found
Centralize the registration of lost and/or found objects from your property in an organized and effective way.
- Detailed record of each object from any device
- Complete object history, from registration to delivery
- Delegate responsibility to the appropriate users for greater security and control.
Pick up
Pick up management system for staff.
- Estimated time of arrival
- Precise location
- Schedule programming
Optimize your operations and improve your guests' experience
Be part of the system that centralizes all operations in a single space.
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